Frequently Asked Questions
What is in a cross stitch kit?
In a cross stitch kit we supply Zweigart fabric, DMC pre-sorted threads, gold plated needle, computer printed chart and full instructions. On a personalised kit, such as a Birth or Wedding Sampler, we also supply an alphabet and graph paper.
What is in a chart pack?
In a chart pack we supply a computer printed black and white chart, information on the thread requirements and full instructions. We give you the DMC and Anchor codes for your thread requirements but recommend you use DMC.
What is in tapestry kit?
In a tapestry kit we supply Zweigart 12hpi printed canvas, Anchor tapestry wool, colour printed chart, needle and full instructions.
What stitch should I use to work my tapestry?
We supply enough wool to stitch with a half cross stitch which we find gives a good coverage and even finish.
Why do you give a colour printed chart in a tapestry kit?
We give a colour printed chart as an option for stitching. You can either just follow the printed canvas completely or you can use the printed chart to help with the finer details. Alternatively if you prefer to work your tapestry as a counted piece, you can turn the fabric over and work completely from the chart on the back of the canvas.
What method of shipping do you use?
We use Royal Mail second class post or airmail if abroad . Orders will normally be dispatched within 5 working days from receipt of order. Please allow up to 14 days for delivery. If your order is likely to be delayed we will advise you by email of the predicted delivery date. In the event that your order is lost or damaged in transit please contact us as soon as possible.
Free postage on orders over £30 in the U.K.