The following terms and conditions apply to all transactions:
We are a small company and it is our aim to provide both a prompt and efficient service. Our emphasis is always on quality for both our designs and products. We value all our customers and we are proud of our reputation which leads to many of our customers re-ordering time and again. To this end, we appreciate our customers’ comments – good or bad!!! And we are always available at the end of a phone for any queries you may have.
It is our policy to charge your credit/debit card on the same day as dispatch, but not before. Payment by cheque may require a clearance time and can therefore delay your order by a few days. We accept sterling cheques only.
DISPATCH OF GOODS
Orders will normally be dispatched within 5 working days from receipt of order – by second class post within the UK or airmail if abroad. Please allow 14 days for delivery. If your order is likely to be delayed we will advise you by e-mail of the predicted delivery date. In the event that your order is lost or damaged in transit, please contact us as soon as possible.
RETURN OF GOODS
If you are not happy with any aspect of the product you have purchased from us, we will offer you a full refund, minus the cost of postage. However, if the product is faulty, we will offer you a full refund including postage. We require notification within 14 days of your intention to return the goods and an explanation of why the goods were unsatisfactory. The product must be returned to the Historical Sampler Company within 21 days of receiving the goods for UK customers and 28 days if you live outside the UK. A refund will be issued on receipt of the returned goods. If it is appropriate we will initially make an offer to put right any fault with the product. This will be offered at our own expense and you will be free to decline such an offer if you wish.